Foldry Support

Have a question or run into a problem? We usually reply within a day or two.

A screenshot landed in the wrong category. How do I fix it?

Open the screenshot and tap Move to reassign it. Foldry learns from the correction, so similar screenshots are more likely to land in the right place next time.

Why does Foldry need Photos access?

To recognize text in your screenshots and sort them, entirely on your iPhone. Nothing is uploaded; see our Privacy Policy for details.

How does duplicate detection work?

Foldry groups near-identical retakes within a category using on-device image comparison. Review a group and tap "Keep 1, delete 1" to clean it up in one tap.

What's included free vs. with Foldry Premium?

Free: automatic sorting into all 9 categories, search, duplicate cleanup, and Face ID protection on Passwords & Wi-Fi, no subscription required. Premium ($4.99/mo or $29.99/yr) removes the 250-screenshot history cap and adds Calendar/Wallet export, deadline reminders, custom folders, Siri, the Home Screen widget, and iCloud sync.

How do I restore my Premium subscription on a new device?

Settings → Premium → Restore Purchases. Subscriptions are managed entirely through your Apple ID, the same as any App Store subscription.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID: Settings app (on your iPhone) → your name → Subscriptions → Foldry. Foldry itself has no billing system of its own.

Is my data private?

Yes. All recognition and sorting happens on-device. Foldry has no server, doesn't sell data, and doesn't include third-party analytics or ad SDKs. See our full Privacy Policy for details.

How do I delete my data?

Deleting the app removes everything Foldry stored locally (and from iCloud, if sync was on). Foldry never has a copy anywhere else, so there's nothing further to request deletion of.

I found a bug. How do I report it?

Email support@foldry.app with a description of what happened and, if possible, which screenshot category or screen it was on. Screen recordings help a lot.